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When your order is despatched we will email you and you will have the ability to login to your account and track your order. When your order is being packed we will email you with an estimated despatch date.Īll Internet orders are sent via Australia Post E-Parcel, allowing you to track where your order is. If for any reason it goes beyond 28 days we will contact you to advise of alternative arrangements. Orders are normally shipped within 3 - 7 days (sometimes even quicker) from our Sydney office via Australia Post, however please allow up to 28 days, as there are occasional unforeseeable delays with stock availability. We will always attempt to despatch Internet orders as quickly as possible and they are given priority. If you have any questions, please call us on (02) 9997 8368 or (02) 9997 5400, or Contact Us via email at Where is my order and can I track it?Ī. Our packers are trained to ensure your items survive their journey and get to you safely in one piece. We understand some items are fragile and require the utmost of care.
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You can easily update your personal information by either:Ī. I would like to change my contact details?Ī. If you are unsure and having problems, please Contact Us to assist in getting your address details right.
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The correct way to display a Unit address is by placing a capital U, followed by your Unit number and then a space with the full street number and name.This should be labelled as 'Street Address' and only use the second line if it's really necessary. Try to place your street number and street name all in the one field.If your building has a name or you are sending the order to your work, be sure to use the Company / Building field to enter these details.
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We do utilise Australia Post address validation technology on our registration page, to assist in making sure your detail are correct. Make sure all your address details are entered and formatted correctly to avoid any unnecessary delays in getting your order sent out to you. Putting your address in the right format is one, if not the most important component of the online order process.
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Writing to us at Locked Bag 2015, Mona Vale, NSW 1660.If you do not wish to receive catalogues, you can easily unsubscribe by either: I no longer wish to receive your catalogue, what do I do?Ī. Contact Us via email at we require are your full name & address details.If you wish to receive catalogues, all you need to do is ask, by either: I wish to receive a catalogue, what do I do?Ī. Internet - with ANZ eGate (MasterCard / Visa only) or PayPal.Telephone / Fax - with Credit/Debit Card (Visa / MasterCard only).Showroom - with Cash, Cheque and EFTPOS.Mail - with Cheque, Credit/Debit Card (Visa / MasterCard only) and Money Order.Our products can be purchased via the following payment methods: What payment methods do you provide to purchase the products from your catalogue?Ī. However at times during the year, we may have special inserts and catalogues that may find their way into your home. Our Health Pride and First Lady Fashion catalogues are generally circulated on a quarterly basis. We have a Health Pride and First Lady Fashion (40 page) catalogue. Please select from the following categories:Ī. We understand customers have questions and sometimes these are quite common, so we've put together a guide that will hopefully clear these up and assist you with your online experience.